LENCERIA’S RETURN,CANCELLATION AND EXCHANGE POLICY INFORMATION
Items purchased from our online store can be sent back for exchange, via courier.
Lenceria allows its customers to exchange the purchased items subject to conditions. The exchange of item will be allowed if:
- The customer has submitted a request for exchange (via email, phone call, SMS or WhatsApp) within 7 working days of receipt of the purchased item;
- The customer in his/her request for exchange has stated the reason(s) why he/she wishes to exchange the item;
- The item is in its original packing and the price tag is intact;
- The original invoice of the item he/she wishes to exchange is sent along with the item;
- It has no emits, odours, perfume scents, stains or anything which suggests the item was used or washed.
Items bought on sale cannot be exchanged. If an item bought on regular price goes on sale, it will be exchanged at sale price.
Lenceria has the right, at its sole discretion, to accept or deny the request for exchange.
Upon the acceptance of request for an exchange, the customer will be notified by our customer service.
This exchange policy does not apply to orders to be shipped outside Pakistan.
LENCERIA strictly follows ‘NO refund’ policy. The option of cashback is not available. The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.
Damage & Claims
The exchange of Damaged item(s) will be allowed if the item(s) received has any kind of manufacturing defect, shipment of wrong size or wrong item. The complaint has to be raised within 2 working days along with paper invoice (via call, message or email) after receiving the parcel. The customer service team after reviewing the request will issue a coupon of same value valid for online store ONLY, which can be used to buy item(s) in future.
Please allow one week for the processing of damage and claims.
Please note, the items purchased from our retail outlet cannot be sent to us for an exchange through courier. The items can be exchanged at our retail outlet. Our store location
Once your order has been submitted online, we will call you to double check your measurements and to confirm that you have placed an order with us.
Picking and packing
Your order is then picked and packed in our custom made lingerie storage boxes.
The lingerie box is then wrapped in brown paper, which is then packed into the couriers shipping packaging. We do this to ensure total discretion, no-one will know what is in the order unless it is fully opened.
Ready to ship
The packages are then sent to our couriers, depending on your location we usually delivery between 1-4 days throughout Pakistan. You will also receive a tracking number to your email address so you can follow your order.